Helpdesk Services

In today's fast paced business environment, employees need to access their emails from remote locations and corporate enterprise applications while traveling or telecommuting. Resolution for system breakdowns, system tune-ups and password resets cannot wait till the next business day. In essence, employees need a highly efficient helpdesk that provides quick and accurate service as well as the ability to resolve most issues on the first call.

We, at Quatrro, understand your client's requirements and provide both cost effective and high quality support for 100% end user satisfaction. We specialize in fulfilling your client's technical support needs through our skilled and certified engineers that are available by phone, chat and email on a 24/7/365 basis.

Our technicians are experts in resolving incidents, monitoring alerts, identifying security threats and performing end-to-end management of customers' existing and new technology infrastructure

Key Benefits for Your Clients

  • Access to Centralized helpdesk providing 24/7/365 support
  • Tiered support delivered through Certified Engineers & Dedicated Technicians
  • Self-service portal for ticket management
  • Call dispatch capabilities for on-site repairs
  • ITIL best practices

Quatrro Value Proposition for Managed Service Providers

  • Increase ARPU and Customer Satisfaction
  • Decrease cost of support for your products (Level 1 to Level 4)
  • Extend service offering to increase retention and stickiness
  • Provide On-Demand 24/7 services with high Quality-of-Service (QOS)
  • Monetize Out-Of-Scope issues while reducing costs
  • Increase customer touch points
  • Private label premium support services at $0 cost
  • Strengthen relations and the loyalty of your customers