Managed IT Services

A prompt, secure, responsive and flexible IT (Information Technology) infrastructure is the key to the success of every business in today's time. It plays a crucial role in the smooth and efficient functioning of all businesses. Often organizations lack such IT based services, especially the small scale businesses and thus, they are not able to utilize their resources in the most efficient and cost-effective way.

With a solid foundation and over a decade's experience in managed IT services, Quatrro offers IT managed services that ensure effective and efficient functioning of small and medium businesses.

At Quatrro, we offer end-to-end managed IT services and technical support that helps small businesses in enjoying secure and scalable services. We provide detailed and cost-effective tailored plans to suit the budget of small businesses. Our services ensure seamless operation of PCs, Laptops, Software Applications, Servers, Printers, Peripherals, Routers, Switches, Firewalls, Telecommunications Links and other networks.

1. Centralized Desktop Management

Personal computers, email, the Internet and mobile devices have made the business environment literally 24x7 and expectations run higher than ever for availability and accessibility of IT Infrastructure and information. Windows Desktop Management is a web-based software that helps managed service providers to efficiently manage their customers' desktops and servers.

Service Snapshot:

  • Software and Script Distribution
  • Attended and Unattended
  • Home grown MSI packages can be deployed Asset Management
  • Groupware & 3rd party deployment Patch management
  • Stand alone & multiple wks deployment Pro-active Maintenance
  • Silent installation
  • MS Windows X, Mac OSX & applications

2. Server Management

We offer ongoing Server Management services on a remote basis where we routinely monitor the Client's server for load, performance and security along with installation of applicable software updates as they are released, thereby leaving all of the behind-the-scenes technical work to our expert server management staff.

Service Snapshot:

  • Availability, performance & fault monitoring for server computing infrastructure
  • Agent less NMS implementation using SNMP and WMI
  • Automated email alerts for fault & performance threshold breaches
  • Automated monitoring of critical services (Web, FTP, DNS, etc.)

3. Network Management:

Businesses rely on their networks for data, communication, and backbone operations. Slow performance and outages can impact the bottom line of your business . Our continuous monitoring mechanism enables us to find problems within our Clients' networks, and resolve them before they escalate and impact the business. We will help our Clients stay one step ahead at all times!

Service Snapshot:

  • Distributed monitoring
  • Comprehensive network Monitoring
  • Flexible problem alerting and resolution

4. Centralized Help Desk Management Solutions

In today's office environment, resolution for system breakdowns, system tune-ups and password resets cannot wait until the next business day. Corporate enterprises need a highly-efficient help desk that is available 24/7, provides quick and accurate service and has the ability to resolve most issues on the first call. We at Quatrro understand every customer's requirement and provide both cost-effective and high quality support for 100% end-user satisfaction. We specialize in providing 24/7/365 support to customers via phone, chat and email by a team of skilled and certified engineers.

Service Snapshot:

  • 24/7 centralized help desk services via phone, chat & email
  • Tiered support delivered through dedicated and certified engineers
  • Self service portal for trouble ticket management
  • ITIL best practices

Quatrro employscutting-edge technology and an effective combination of processes, professionals and tools to ensure your IT infrastructure performs aptly and provides the best outcomes. We provide businesses with proactive IT management by using integrated remote support tools and technology modes such as virtualization, green IT and cloud computing to ensure the business IT applications keep up and running.

How businesses benefit from our IT managed services:

  • Increased operational efficiency
  • Cost-effective access to organization-level support
  • Minimized down time
  • Reduced operational cost
  • 24x7, 365 days round-the-clock support
  • Better focus on business functioning
  • Peace of mind

Our commitment to excellence in managing IT for small businesses makes us one of the best IT Managed Service Providers of the country.