Category Archives: blog

Enhanced Efficiencies in HR & Payroll Processing for a Leading Finance & Accounting Service Provider

hr-payroll-Accounting-Service

BACKGROUND

Our client is one of the leading Finance and Accounting service providers in the US. They provide F&A services to small & medium businesses across auto parts, not-for-profit organizations, retail, healthcare, hospitality and restaurant industries, which include franchises of some of the most legendary and iconic brands in the country.

THE CHALLENGE

The client was using ADP’s HRIS platform for their HRIS requirements and another web based platform to process their payroll. Using the two different platforms required a high degree of manual intervention that led to an increase in the administrative burden for their small HR team. The HRIS platform was not integrated with payroll or any of their benefit carriers, so when there was an employee change that affected benefits, it required the same entry to be made in about 12 different places resulting in inefficiencies in the entire payroll/HRIS process. Moreover, there was no dedicated account manager assigned to the client by their existing service provider who could provide personalized live guidance or troubleshoot and resolve their queries immediately. As a result, the client was looking to replace the existing system with a user-friendly, intuitive HRIS system that could integrate payroll & HR related functions within a single platform. In 2014, the client evaluated several service providers and platforms and chose Quatrro as its partner for outsourced payroll and HRIS.

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PLATFORM BASED PROCESSING – THE NEXT GEN CLOUD-BASED ACCOUNTING MODEL

cloud-accounting-model

Over the last 10 years, the outsourcing of business processes in general and non-core functions like IT, HR, F&A, Procurement and others have evolved rapidly and come to be routinely serviced from delivery centers located in different continents. The activity that began as “lift and drop” of the processes from high cost to low cost locations is evolving to transforming the business processes through “Platform-based Processing”. This involves building processing capabilities, leveraging the software platform and making it available to customers on a “transaction pricing” model. In essence, it is a SaaS++ model wherein the Business Processes are delivered as a Service, “BPaaS”, leading to a lower Total Cost of Ownership for the end customers.

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DERIVED BENEFITS FROM THE SKILL BASED SERVICE DELIVERY MODEL

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  • Complete automation on receipt of documents from clients for data processing
  •  Transparent exchange of information between Quatrro and the client
  • Auto-tracking of various stages of the document
  • Configurable workflows for operations team
  • Auto allocation of jobs to a pool of skill based resources
  • Real time Operational metrics of work activities performed by teams available for enhanced monitoring of work activities by supervisors.
  • End-to-end data processing of client inputs in an SLA of 4-12 hours, with auto confirmation emails to clients on receipt as well as processing of inputs
  • Time saving of 25% per store while performing data entry activities
  • Time saving of 20% per store by streaming the entire operational process and reducing repetitive activities & manual interventions

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Quatrro’s Innovative “Asset Free Accounting” Model emerges as the new accounting standard for the Franchise Industry

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Rosemont, IL – Quatrro Business Support Services, a market leader in providing cloud based business support services across diverse industries, is poised to create a new accounting standard for the Franchise Industry across the United States by conceptualizing and successfully implementing its “Asset Free Accounting Model” for a range of clients across existing and emerging industry verticals. Buoyed by the success in Restaurant, Retail, Automotive and Not-For-Profit (NFP) industry verticals, Quatrro aims to capture a significant share of the market and has already started enhancing penetration in several emerging verticals such as Hospitality and Healthcare.

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6 Ways to Maximize AR Collections

AR-Collections-blog

Accounts receivable is the most critical, yet challenging, process for any organization. Improper accounts receivable management leads to unhealthy cash inflows and easily to the downfall of a business. There are several challenges that businesses face during their accounts receivable process cycle like incorrect data, errors in invoicing, invoice delivery problems and resource problems.

If companies take control of their accounts receivable process and employ the right steps and related tools, they can overcome these challenges in no time at all. Some of the steps to maximize AR collections are outlined below:

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