Tag Archives: outsourcing

How MSPs Can Benefit From Outsourcing Their IT Helpdesk Services

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For MSPs, support and customer service is just as important as the software and tools a business uses. In fact, even more important. But unfortunately, a growing labor shortage and an expanding skills gap have left many MSPs unable to find, hire or retain the technical talent needed to support complex SMB environments. For this reason, many MSPs are turning to third-party providers and vendors who offer NOC, helpdesk and other tech support services that can expand and augment an IT provider’s existing capabilities. If done correctly, these relationships can help MSPs greatly expand the scope of their services, extend coverage hours and refocus their internal teams towards more strategic tasks.

In this blog, we will talk about how outsourcing IT helpdesk services is beneficial for MSPs

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Profit is the Bottom Line

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In our previous blog, we discussed why it is important for a business to create financial reports. We also talked about 5 important ingredients that any SMB owner should consider while preparing the financial reports for their organization. In this blog, I will delve in detail about one of the most important ingredients of a Financial Report which is Profit. As it is rightly said,

Profit is not something to add-on at the end, it is something to plan for in the beginning

There are a lot of numbers you can look at in your financial reports, but what’s the bottom line? Well the fact is that profit is the bottom line – literally at the bottom of the most important financial report – your ‘Profit & Loss Statement’, or a ‘P&L’ as some call it. Profit tells you how much money you are left with after paying all of your expenses. This is a great place to check and see how your business is performing. If you take a look right now at your profit from the last 12 months, what do you see? Is it a big number? Or a negative number?

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