Assistant Manager - Operations
Purpose of the Job:
Troubleshooting & management of Office 365 & MS Azure (IaaS & PaaS), Managed IT Services practices (Patching, Backup, Security & compliance, Inventory management, etc.), and server operating systems like windows server 2008, 2012, 2016 & 2019, etc.
- Must have 8 years of working experience in the IT Industry
- Must have at least 5 years of experience working in Managed IT Services environment
- Certifications like MCSA/MCITP/CCNA/Azure & Office365 will be preferred
- ITIL V3 or V4 certification is a must
- Excellent knowledge about IT Infrastructure services & their components like (Workstations, Servers, Networks, Cloud (IaaS & PaaS) & Security, etc.)
- Configuration & Working knowledge of MS Exchange 2010,2013,2016 & online.
- Hands-on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, and backup systems.
- Good knowledge of networking concepts eg TCP/IP, IP Addressing, VLANs, Ping, Telnet, communications and virtualization technologies like VMware, HyperV, etc
- Experience in Anti-Virus implementations & Management for multiple customers
- Experience in Implementation & Proactive management of RMM platforms for multiple client scenarios (Kaseya, ConnectWise, Manage Engine, etc)
- Experience in Helpdesk implementations & multiple service desk platforms for productivity & SLA tracking (BMC, ServiceNow, Zendesk, etc)
About Quatrro Business Support Services (“Quatrro”):
Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.