Purpose of the Job:

Keep track of all the tickets and assign them to the engineers available in the present shift

Key Requirements:

1. Keep track of ongoing tickets & follow-ups
2. Assign the follow-up to the engineers as per the roster
3. Raise an alarm in the IM once a chat is received on our Chat tool
4. Queue monitoring
5. Raise an alarm in the IM if there are no available engineers to pick up the call
6. Manages overall performance from QA

About Quatrro Business Support Services (“Quatrro”):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.