Inside Sales Representative

Division: Business Development
Position: Inside Sales Representative
Location: Virtual

Purpose of the Job:

Participate in the sales initiatives and mission of the company by contacting qualified leads, primarily through cold-calling, in order to set meetings for new business opportunities for Quatrro Business Support Services, and its subsidiaries.

Essential Functions and Responsibilities:

  1. Prepare for call campaigns by understanding industry updates, trends, and target audience needs, and prepare/review call scripts and other internally prepared collaterals.
  2. Work with the vertical leaders and US BD Executives (Grow The Business), as assigned, to identify appropriate leads to target for every outlined call campaign. Work with the internal team(s) for any research needed to ensure complete information is available for all of those leads prior to campaign kick-off.
  3. Execute the outlined outbound sales funnel processes and best practices, making suggestions for updates to the framework to your manager as applicable (based on past or current experiences).
  4. Complete pre-call activities to make initial connections with assigned prospects through social media, emailing, and other non-calling means.
  5. Source new sales opportunities through the completion of an expected number of daily inside sales/cold calls by spending at least 85% of the day reaching out to assigned prospects to speak with key decision-makers.
  6. Drive appropriate prospects to the Quatrro BSS website for additional information about the organization and its services.
  7. Document all interactions with prospects and attach all applicable supporting documents to the company’s sales CRM platform. Move leads to the appropriate stage in the CRM platform based on the interest level of the prospect after the conversation(s).
  8. Create follow-up tasks/future activities in the sales CRM platform to ensure viable leads not connected are looped back in the process for follow-up when appropriate. Execute the follow-up tasks on a daily basis as presented in the sales CRM platform.
  9. Meet with your assigned vertical leaders/US BD Executives on a regular basis to discuss call campaigns pertaining to their top target accounts, focusing on topics such as: mock calls and feedback/coaching on how to improve communications with prospects in order to bring about a higher percentage closure rate.
  10. Complete analysis and solutions with the manager and vertical leaders/BD Executives on non-RPC or low sales closure percentages for each assigned campaign.
  11. Develop new prospecting opportunities through social media networking sites by identifying and connecting with appropriate prospects within the target market(s).

Knowledge and Skills:


Excellent written and verbal communication skills and excellent customer service delivery. A demonstrated ability to portray professionalism and confidence to prospects via phone and email. Organization and an ability to manage prospect lists and databases effectively. Able to work individually and as part of a team, excellent relationships- building skills. The ideal candidate should be able to think quickly, have strong follow-through ability, and be comfortable creating, evaluating, and sorting lists and database information. Must have a positive, self-starter attitude and can work and self-motivation to drive progress independently.


Accounting and/or outsourcing knowledge is a plus. Previous sales and cold-calling experience is not required, however, relevant phone and customer service skills would be preferred.

About Quatrro Business Support Services (“Quatrro”):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.