Quatrro Recognized by Everest Group as an Aspirant and Star Performer in its Finance and Accounting Outsourcing PEAK Matrix

Atlanta, GA – September 2, 2021: Quatrro Business Support Services (Quatrro), a Business Process Outsourcing (BPO) provider focused on delivering technology-enabled, and cloud-based finance and accounting and technology services, has been positioned as an Aspirant and Star Performer’ by Everest Group in its report “Finance and Accounting Outsourcing (FAO) Services PEAK Matrix® Assessment 2021”.  The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets.  In compiling the PEAK Matrix assessment, Everest Group considers the following criteria as they evaluate service providers:

  • Market Impact – measuring impact created in the marketing captured through the sub-dimensions of market adoption, portfolio mix, and value delivered
  • Vision and Capability – measures the ability to deliver services successfully through the sub-dimensions of vision and strategy, scope of services offered, innovation and investments, and delivery footprint

In order to be considered as ‘Star Performer’, an FAO provider must demonstrate year-over-year improvement on its PEAK Matrix performance.  It must show advancement in both their market impact as well as their vision and capability to be considered for the recognition.

Acknowledging the recognition, CM Sharma, Chairman and CEO, Quatrro said, We are delighted to be recognized as an ‘Aspirant’ by Everest Group in its latest FAO Services PEAK Matrix.  This recognition is an affirmation of Quatrro’s distinctive capabilities in finance and accounting outsourcing services that give our clients MORE TO GO ON to run and grow their business.  The additional recognition as a ‘Star Performer’, though, is even more thrilling for us as an organization because it is an indicator to us that the growth journey we have been on as an organization for about 2 years, to improve every aspect of our customer’s experience, is becoming externally visible and confirms for us that we are on the right path to best meet the needs of our clients and prospective clients.”

ABOUT QUATRRO BUSINESS SUPPORT SERVICES (“QUATRRO”):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.


For more information, visit www.quatrrobss.com.

FOR FURTHER INFORMATION, CONTACT:

 

Kristen Flasch
VP – Marketing & Sales Support, Quatrro Business Support Services
Kristen.flasch@quatrro.com

Quatrro Recognized by the IAOP® for Excellence in Strategic Partnerships

Atlanta, GA – August 2, 2021: Quatrro Business Support Services (Quatrro), a Business Process Outsourcing (BPO) provider focused on delivering technology-enabled finance and accounting and technology services, has been selected for the International Association of Outsourcing Professional’s (IAOP) 2021 “Excellence in Strategic Partnerships” list for their outstanding client solutions and partnership.  This recognition is a follow-up to Quatrro’s recognition as a “Rising Star” in the IAOP Global Outsourcing list for 2021 earlier this year. The client solution in particular that has been recognized is for Chicago Child Care Society who partnered with Quatrro in early 2020 for assistance in navigating the complicated financial and compliance implications of merging with another not-for-profit organization. Quatrro acted as a true trusted partner to ensure a successful merger.

Acknowledging the recognition, CM Sharma, Chairman and CEO, Quatrro said, We don’t just want to be a BPO service provider to our clients, but a true partner that works with them to solve challenges and help them meet their growth goals – whatever they may be.  We are delighted to be recognized by IAOP for Excellence in Strategic Partnerships because we feel that it accentuates our commitment and sheer dedication to give our clients more to go on in running their organization so that they can see further, scale smarter and stand stronger. We are truly honored to have been chosen by Chicago Child Care Society to be their partner on their journey in meeting their mission.”

The 2021 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received; judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. The Excellence in Strategic Partnerships list recognizes organizations that demonstrate excellence in collaboration, innovation and outcomes focusing on the impact of the innovation involved and outcomes and resulting value that was achieved. “True collaboration is an essential component of any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants that are contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate Quatrro Business Support Services as a recipient of the 2021 Excellence in Strategic Partnerships Recognition.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES (QUATRRO):

Quatrro is a technology-enabled outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings.

Quatrro. Get More to Go On.

For more information, visit www.quatrrobss.com.

FOR FURTHER INFORMATION, CONTACT:

 

Kristen Flasch
VP – Marketing & Sales Support, Quatrro Business Support Services
Kristen.flasch@quatrro.com

Quatrro Business Support Services Acquires EAB Solutions in Chicago, IL

QUATRRO BUSINESS SUPPORT SERVICES ACQUIRES EAB SOLUTIONS IN CHICAGO, IL

 

Atlanta, GA – June 2, 2021 – Quatrro Business Support Services (“Quatrro”) Chairman and CEO, C M Sharma, announces the acquisition of Chicago, IL based Egger Accounting & Business Solutions, Inc. (“EAB”), one of the Not-for-Profit (“NFP”) leaders in accounting and human resources service solutions for small and medium NFP organizations, with Quatrro’s investment partners, VSS and Trivest Partners. With this acquisition, Quatrro will be a formidable player in accounting and human resources services for NFP organizations in the Chicagoland area.

This acquisition is part of Quatrro’s strategy of providing not-for-profit clients with a one-stop solution for a broad array of services including CFO advisory services, accounting and finance, human resources and IT/technical support. “I see this acquisition as a vital part of our strategy to continue growing Quatrro’s not-for-profit segment nationally. I am confident that this will play a catalytic role in setting the agenda of growing our company and building strategic capabilities that our current, and future clients, will greatly benefit from. We welcome Christopher Egger and Shanan Egger, extraordinaire CEO and Founder of EAB respectively along with their experienced and highly motivated team. Christopher and Shanan have tremendous backgrounds and are considered leaders in NFP accounting and HR services. Their collective commitment to NFP organizations spans more than 25 years as they have helped these groups realize their highest potential and impact more lives through strategic financial planning and smart technological solutions,” said C M Sharma, Chairman and CEO of Quatrro.

“Quattro’s dedication to its not-for-profit customers is a testament to its foundational principles and we are excited to be partnering with the EAB team who share these same values. Our partnership with Quattro is indicative of the business development support that Trivest and VSS provide founder-owned businesses seeking inorganic growth opportunities,” said Mario Masrieh, Vice President at Trivest Partners.

Following the acquisition, EAB plans to utilize Quatrro’s demonstrated scalability and expertise to serve its customer base nationally. Christopher Egger, EAB’s President and CEO, stated “We are thrilled to join the Quatrro family. Given the alignment of both organizations’ goals and direction, together, we will bring exceptional service and impactful change to not-for-profit organizations across the nation and deliver on our shared mission and vision of seeing further, scaling smarter, and standing stronger. I am honored to join Quatrro’s management team and am looking forward to the many successes this partnership will bring.”

ABOUT QUATRRO BUSINESS SUPPORT SERVICES (QUATRRO):

Quatrro Business Support Services is a tech-enabled outsourcing firm that is changing the way companies think about finance, accounting and technology services. Our clients receive world-class teams combined with highly personal service, and a portal that lets them see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 1,100 specialists in fields ranging from finance to IT support, Quatrro helps clients see further, scale smarter, and stand stronger. And that’s why we consistently achieve over 96% customer satisfaction ratings. Quatrro. Get More To Go On™. For additional information, please visit www.quatrrobss.com.

ABOUT EAB SOLUTIONS (EAB):

Founded in 2011, EAB Solutions works to change the world by empowering and supporting impactful nonprofits through services that enhance financial effectiveness, support employment compliance, and create technology efficiencies. With a range of services that include nonprofit accounting, IT, HR, development, and software implementation, EAB Solutions partners with nonprofit educational organizations, health and human services, and arts and culture organizations across the Midwest. To learn more, visit www.eabsolutions.net.

ABOUT TRIVEST PARTNERS LP (TRIVEST):

Trivest Partners LP, with offices in Miami, Charlotte, Chicago, Los Angeles, Philadelphia and Toronto, is a private investment firm that focuses exclusively on the support and growth of founder-led and family-owned businesses in the U.S. and Canada in both control and non-control transactions. Since its founding in 1981, Trivest has completed more than 300 investments, totaling approximately $7 billion in value. Trivest is one of only 18 firms recognized by Inc. Magazine as one of the top-50 founder-friendly private equity firms in both 2019 and 2020. To learn more, visit www.trivest.com.

ABOUT VSS CAPITAL PARTNERS (VSS):

VSS Capital Partners, a private investment firm, invests in the business services, healthcare, education and information industries. Headquartered in New York, VSS provides capital for growth financing, recapitalizations, strategic acquisitions, and buyouts to lower middle market companies and management teams with the goal of building companies organically as well as through focused add-on acquisition programs. VSS makes privately negotiated investments across the capital structure and invests in situations requiring control or non-control equity, mezzanine securities, and structured equity securities. VSS has over three decades of experience, made investments in 90 portfolio companies, with over 370 add-on acquisitions, and has managed nearly $3.5 billion in aggregate committed capital across 7 funds. To learn more, visit www.vss.com.

FOR FURTHER INFORMATION, CONTACT:

 

Kristen Flasch
VP – Marketing & Sales Support, Quatrro Business Support Services
Kristen.flasch@quatrro.com

Quatrro Named to the IAOP 2021 Global Outsourcing 100®

Atlanta, GA – February 18, 2021: Quatrro Business Support Services (QBSS), a Business Process Outsourcing (BPO) provider focused on delivering technology-enabled finance and accounting and technology services, has been recognized as a “Rising Star” in the International Association of Outsourcing Professional’s (IAOP) Global Outsourcing 100 list for 2021. The Global Outsourcing 100, is an annual ranking by IAOP of the world’s best outsourcing service providers and serves as an essential reference for companies seeking new and expanded relationships with the best outsourcing services providers.

Quatrro is providing finance and accounting and technical support services for over 20 years to clients in the retail, restaurant, grocery, automotive, childcare, education, healthcare, manufacturing, information technology, and non-profit industries, among others. With the ever-changing business environment due to the ongoing Covid-19 global pandemic, Quatrro has seen an increase in the number of companies, especially those in the healthcare industry, reaching out with an interest in Quatrro handling their back office functions so they can focus on the strategic aspects of their core business function. Obtaining these certifications extends Quatrro’s ability to service these clients in a manner that assures them of the privacy and security of their data.

CM Sharma, Chairman and CEO, Quatrro said, “With the ever-changing business environment due to the ongoing Covid-19 global pandemic, Quatrro has seen an increase in the number of companies reaching out with an interest in Quatrro handling their back office so they can focus on the strategic aspects of their core business function in order to remain sustainable. We recognize that the decision to partner with an outsourcing partner is not always an easy one for a business to make, so we are proud to have been recognized by the IAOP as being among the best in the industry. We believe that the relationships we have with our customers are built on trust and this recognition validates that trust is well placed – this is what allows us to give our clients more to go on!”

The 2021 list was compiled based on applications received; judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Four evaluation areas were taken into consideration: customer references, awards and certifications, programs for innovation, and corporate social responsibility. “Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of ever-changing collaborative business models, are scrutinizing their providers very closely,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.”

Quatrro’s advanced technology, process transformation capabilities and expertise allows them to provide superior technology strategy and business transformation services to their clients, and remain competitive in a dynamic industry ecosystem.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES

Quatrro Business Support Services (“QBSS”) is a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses while also scaling to meet the needs of enterprise organizations. QBSS offers a broad range of platforms and cloud-based accounting and payroll services by leveraging the industry’s leading accounting/payroll systems designed to create economies of scale resulting in enhanced financial visibility, lower costs and improved business processes. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. For additional information, please visit www.quatrrobss.com.

Quatrro Achieves HIPAA and ISO27001 Certifications

Atlanta, GA – December 14, 2020: Quatrro Business Support Services (QBSS), a Business Process Outsourcing (BPO) provider focused on delivering technology-enabled finance and accounting and technical support services, continues to invest in ways to ensure they deliver the highest quality services to their customers. Quatrro has not only renewed its ISO27001 certification, but also obtained a Health Insurance Portability and Assurance (“HIPAA”) compliance certification. This is in addition to the SSAE18 SOC2 compliance that the company has already held for many years.

Quatrro is providing finance and accounting and technical support services for over 20 years to clients in the retail, restaurant, grocery, automotive, childcare, education, healthcare, manufacturing, information technology, and non-profit industries, among others. With the ever-changing business environment due to the ongoing Covid-19 global pandemic, Quatrro has seen an increase in the number of companies, especially those in the healthcare industry, reaching out with an interest in Quatrro handling their back office functions so they can focus on the strategic aspects of their core business function. Obtaining these certifications extends Quatrro’s ability to service these clients in a manner that assures them of the privacy and security of their data.

CM Sharma, Chairman and CEO, Quatrro said, “It is essential for us to have renewed our ISO27001 certificate and obtained HIPAA compliance certificate. It shows all of our clients that we are dedicated to ensuring the integrity of their data and the trust that they place in us as a business partner. We recognize that the decision to partner with an outsourcer is not always an easy one for a business to make, so we continue to invest in upgrading and making our systems and processes more robust, safe and secure. These two additional certifications along with existing SSAE18/SOC 1 Type 2 certification provide additional comfort to our customers, especially to our healthcare customers. We love the relationships we have with our customers and always strive towards giving them more to go on.”

Quatrro’s advanced technology, process transformation capabilities and expertise allows them to provide superior technology strategy and business transformation services to their clients, and remain competitive in a dynamic industry ecosystem.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES

Quatrro Business Support Services (“QBSS”) is a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses while also scaling to meet the needs of enterprise organizations. QBSS offers a broad range of platforms and cloud-based accounting and payroll services by leveraging the industry’s leading accounting/payroll systems designed to create economies of scale resulting in enhanced financial visibility, lower costs and improved business processes. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. For additional information, please visit www.quatrrobss.com.

Quatrro Expands Certifications and Achieves Microsoft’s Gold Partner Status

Atlanta, GA – December 2, 2020: Quatrro Business Support Services (“Quatrro”), a Business Process Outsourcing (BPO) provider focused on delivering technical support services and technology-enabled finance and accounting services, continues to invest in delivering services via highly trained and certified resources. Quatrro has not only obtained Microsoft Gold Competencies but also certified resources in MS100, MS500, AZ104, AZ300, AZ301, AZ500 and AZ900. Obtaining these certifications extends Quatrro’s ability to service clients with deep expertise across the Microsoft stack of products and “as a service” offerings. Through continued investment in resources and achieving the highest certification for a Microsoft Partner – Gold level – across multiple competencies, Quatrro continues to increase market share.

As the technology sector is facing increasing pressure to meet their end-customer support requirements, they are looking for breakthrough solutions that can help them to meet those ever-changing needs while not significantly growing their overhead costs. “Our global support is channel friendly and offers distribution eco-system services across multiple technology solutions that are compliant and delivered 24/7. Our expansion of certifications, creates more velocity for the ecosystem to enhance capabilities, accelerate opportunities and assist in securing partners market share”, said, Dilowe Barker, Senior Vice President and General Manager of Global Business Development, Quatrro. Quatrro’s Gold Partner certification, and its certified resources, allow them to better partner with those technology companies to help them meet the needs of their end-customers in both a reactive as well as proactive mode – eliminating the need for these companies to come up with the internal resources to meet the growing needs.

CM Sharma, Chairman and CEO, Quatrro said, “It is very important to us to achieve Microsoft Gold-certified Partner status and increase our number of Microsoft trained and certified team members. It shows all of our partners that we are dedicated to their success. Our value proposition is that we can help partners accelerate their go-to-market strategy without having to scale their own resources. Our continued investment in upgrading our competencies and infrastructure show our continued dedication to our customer’s success. We want to be a partner that gives More to Go On! ”.

Quatrro’s advanced technology, process transformation capabilities and expertise allows them to provide superior technology strategy and business transformation services to their clients, and remain competitive in a dynamic industry ecosystem.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES

Quatrro Business Support Services (“QBSS”) is a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses while also scaling to meet the needs of enterprise organizations. QBSS offers a broad range of platforms and cloud-based accounting and payroll services by leveraging the industry’s leading accounting/payroll systems designed to create economies of scale resulting in enhanced financial visibility, lower costs and improved business processes. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. For additional information, please visit www.quatrrobss.com.

Quatrro Business Support Services Acquires Vanderloo Financial Services

QUATRRO BUSINESS SUPPORT SERVICES ACQUIRES VANDERLOO FINANCIAL SERVICES

Atlanta, GA – February 25, 2020 – Quatrro Business Support Services, Inc (“QBSS”), a preeminent provider of finance and accounting and tech support services focused on small and medium businesses, acquired Chicago based Vanderloo Financial Services (VFS) an accounting services provider to Not-For-Profit organizations.

This acquisition is part of QBSS’s strategy of expanding its existing support of the finance and accounting for Not-For-Profit organizations. C M Sharma, Chairman and CEO of QBSS, said “I see this move as an important part of our strategy of growing QBSS’s support of the Not-For-Profit community and augmenting our team with additional talented professionals.” As a part of this partnership, Molly Vanderloo, the founder, of VFS has joined the management team of QBSS and stated that “we are delighted to be part of QBSS given their pedigree and track record.”

ABOUT QUATRRO BUSINESS SUPPORT SERVICES:

Quatrro Business Support Services (“QBSS”) is a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses, as well as enterprise organizations. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. Since partnering with Trivest Partners and VSS in 2019, QBSS has continued to grow and is actively pursuing add-on acquisition opportunities. For additional information, please visit www.quatrrobss.com.

ABOUT VANDERLOO FINANCIAL SERVICES (VFS):

Vanderloo Financial Services provides finance and accounting services to the non-profit clients in Chicago area.

FOR FURTHER INFORMATION, CONTACT:


Kristen Flasch
Kristen.flasch@quatrro.com

Nitin Bansal
Nitin.bansal@quatrro.com

Trivest Partners Announces Quatrro Business Support Services, a New TGIF Platform Investment

Miami, United States – October 10, 2019 – Trivest Partners, LP (“Trivest” or the “Firm”) announces it has made an investment in Quatrro Business Support Services (“QBSS” or “the Company”). The QBSS transaction represents the 9th platform company investment in the Trivest Growth Investment Fund (“TGIF”), a $225 million fund dedicated to making growth and non-control investments in founder/family-owned businesses.

Trivest joins VSS in the investment. CM Sharma, founder of CHM Ventures and a BPO industry veteran who has now taken over as Chief Executive Officer of the Company, has invested alongside Trivest and VSS to retain a minority ownership in the business.

Headquartered in Marietta, Georgia, QBSS serves small and medium-sized businesses across North America and global enterprise customers across North America and Europe. Founded in 2008, the Company provides an integrated portfolio of BPO services, including accounting, finance, billing, human resources, payroll, tax, IT help desk, technical support, and other back-office services to a wide range of industries.

QBSS’s unique capabilities have enabled its customers to experience excellent process and operational improvements in their businesses, while reducing operating costs. The Company has significant experience supporting multi-unit restaurant and retail operations for franchise operators, as well as non-profit organizations, hospitals and other businesses. QBSS’s customers are supported by over 750 dedicated employees and delivery centers and offices across Atlanta, Georgia; Chicago, Illinois; St. Paul, Minnesota; and India.

QBSS continues to build out its seamless, end-to-end billing support services to support companies in different industries, including the quick service and fast casual restaurant market where many franchised restaurants are customers.

Jamie Elias, Partner at Trivest, commented, “We are excited to partner with VSS and a talented BPO executive like CM Sharma to accelerate QBSS’s already impressive organic growth. Additionally, Trivest, along with VSS, will assist CM Sharma and the QBSS senior leadership team with an aggressive but thoughtful add-on acquisition program aimed at increasing the Company’s size and scale in the coming years.”

“VSS’ investment in QBSS reflects our expertise in investing in and building technology-enabled BPO and customer relationship businesses,” said Patrick Turner, Managing Director at VSS. “QBSS is the outsourcing partner of choice to small and mid-sized businesses across a wide range of industries in the U.S., where its customer satisfaction and high touch service have enabled it to steadily accrue world class companies as customers.”

“We are thrilled about our partnership with Trivest and VSS, who each bring decades of proven business-building experience, flexible capital resources and operational acumen to transform even fast-growing businesses like QBSS into industry leaders,” said, CM Sharma, Chief Executive Officer of Quatrro Business Support Services. “We are focused on delivering excellent value to our customers with our integrated portfolio of market-leading tech-enabled BPO services that empowers business performance and helps our customers improve.”

ABOUT TRIVEST PARTNERS

Trivest Partners, LP, with offices in Miami, Los Angeles and Philadelphia, is a private investment firm that focuses on partnering with founder/family-owned businesses in the United States and Canada in both control and non-control transactions. Since its founding in 1981, Trivest has completed over 300 transactions, totaling approximately $6 billion in value, and has significant experience in assisting tech-enabled business service companies scale through market share capture and add-on acquisitions. For additional information, please visit www.trivest.com.

ABOUT VSS

VSS is a private investment firm that invests in the information, education, healthcare, and tech-enabled business services industries. VSS provides capital for growth financings, recapitalizations, strategic acquisitions, and buyouts to lower middle market companies and management teams with the goal of building companies organically as well as through a focused add-on acquisition program. VSS makes privately-negotiated investments across the capital structure and invests in situations requiring control or non-control equity, mezzanine securities, and structured equity securities. For additional information, please visit www.vss.com.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES

Quatrro Business Support Services (“QBSS”) is a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses while also scaling to meet the needs of enterprise organizations. QBSS offers a broad range of platforms and cloud-based accounting and payroll services by leveraging the industry’s leading accounting/payroll systems designed to create economies of scale resulting in enhanced financial visibility, lower costs and improved business processes. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. For additional information, please visit www.quatrrobss.com.

VSS Completes Investment in Quatrro Business Support Services

TRANSACTION POSITIONS FIRM TO LEVERAGE EXPERTISE IN BPO TO ACCELERATE GROWTH IN LEADING “BUSINESS TRANSFORMATION PARTNER”

NEW YORK – October 7, 2019 – VSS and Trivest Partners today announced the completion of their investment in Quatrro Business Support Services (“QBSS” or “the Company”), a leading provider of tech-enabled business process outsourcing (“BPO”) services. Financial terms of the private transaction were not disclosed.

CM Sharma, founder of CHM Ventures and a BPO industry veteran who has now taken over as Chief Executive Officer of the Company, has invested alongside VSS and Trivest to retain a minority ownership in the business.

Headquartered in Marietta, Georgia, QBSS serves small and medium-sized businesses across North America and global enterprise customers across North America and Europe. Founded in 2008, the Company provides an integrated portfolio of BPO services, including accounting, finance, billing, human resources, payroll, tax, IT help desk, technical support, and other back-office services to a wide range of industries. QBSS’s unique capabilities have enabled its customers to experience excellent process and operational improvements in their businesses, while reducing operating costs. The Company has significant experience supporting multi-unit restaurant and retail operations for franchise operators, as well as non-profit organizations, hospitals and other businesses. QBSS’s customers are supported by over 750 dedicated employees and delivery centers and offices across Atlanta, Chicago, Illinois, St. Paul, Minnesota, and India.

“VSS’ investment in QBSS reflects our expertise in investing in and building technology-enabled BPO and customer relationship businesses,” said Patrick Turner, Managing Director at VSS. “QBSS is the outsourcing partner of choice to small and mid-sized businesses across a wide range of industries in the U.S., where its customer satisfaction and high touch service have enabled it to steadily accrue world class companies as customers.”

QBSS continues to build out its seamless, end-to-end billing support services to support companies in different industries, including the quick service and fast casual restaurant market where many franchised restaurants are customers.

Jamie Elias, Partner at Trivest, commented, “We are excited to partner with VSS and a talented BPO executive like CM Sharma to accelerate QBSS’s already impressive organic growth. Additionally, Trivest, along with VSS, will assist CM Sharma and the QBSS senior leadership team with an aggressive but thoughtful add-on acquisition program aimed at increasing the Company’s size and scale in the coming years.”

“We are thrilled about our partnership with VSS and Trivest, who each bring decades of proven business-building experience, flexible capital resources and operational acumen to transform even fast-growing businesses like QBSS into industry leaders,” said CM Sharma, Chief Executive Officer of QBSS. “We are focused on delivering excellent value to our customers with our integrated portfolio of market-leading tech-enabled BPO services that empowers business performance and helps our customers improve.”

ABOUT VSS

VSS is a private investment firm that invests in the information, education, healthcare, and tech-enabled business services industries. VSS provides capital for growth financings, recapitalizations, strategic acquisitions, and buyouts to lower middle market companies and management teams with the goal of building companies organically as well as through a focused add-on acquisition program. VSS makes privately-negotiated investments across the capital structure and invests in situations requiring control or non-control equity, mezzanine securities, and structured equity securities. For more information, please visit: www.vss.com.

ABOUT TRIVEST PARTNERS

Trivest Partners is a private investment firm that focuses on partnering with founder/family owned businesses in the United States and Canada in both control and non-control transactions. Since its founding in 1981, Trivest has completed more than 300 transactions, totaling in excess of $6.0 billion in value, and has significant experience in assisting tech-enabled business service companies scale through market share capture and add-on acquisitions. For additional information, please visit www.trivest.com.

ABOUT QUATRRO BUSINESS SUPPORT SERVICES

Quatrro Business Support Services, a leading provider of end-to-end tech-enabled business process management services aimed at meeting the needs of small to medium sized businesses while also scaling to meet the needs of enterprise organizations. QBSS offers a broad range of platforms and cloud-based accounting and payroll services by leveraging the industry’s leading accounting/payroll systems designed to create economies of scale resulting in enhanced financial visibility, lower costs and improved business processes. Its client base includes more than 800 small and medium-sized businesses across the restaurant, retail, healthcare, childcare, hospitality and non-profit industries, including franchises of some of the most iconic brands in the nation. For more information, visit www.quatrrobss.com.

Quatrro Delaget Partnership

QBSS AND DELAGET TEAM UP TO PROVIDE RESTAURANT OWNERS WITH A FULL SUITE OF COST-EFFECTIVE ACCOUNTING AND DATA MANAGEMENT SOLUTIONS

SAINT LOUIS PARK, MN., September 3, 2019 – Quatrro Business Support Services (QBSS) and Delaget are pleased to announce their new partnership, which makes it easy for multi-unit restaurant owners to access the payroll and accounting services they need most. Operators can choose from a full suite of accounting solutions to fit their budget, timeline, and corporate culture and vision.

Through the joint solution, restaurant operators get the dual benefit of an expert financial team focused on their business, and automated data collection from their point of sale (POS) and other systems. Operators can mix and match services, including financial reporting, accounts payable, accounts receivable, reconciliations, and managed payroll – all without ever manually uploading a spreadsheet or dealing with missing or inaccurate data.

All services come with monthly Trusted Advisor consultations with an assigned QBSS accountant, who will review what’s going well in the business and areas that need to be addressed like compliance and revenue leakage. They also help operators stay on the path to hitting both short- and long-term financial goals.

“With the combined QBSS-Delaget solution, operators no longer need to invest in a larger financial team and new ERP system, and all the overhead that comes with it, just to grow their business,” says Charles Harmornick, QBSS President. “They can simplify their operation, make faster and more informed decisions, and scale their business operations as quickly as they want.”

Many operators struggle to move data from their systems into their financial software, because they aren’t integrated. QBSS and Delaget have eliminated this challenge by streamlining the data collection process. All the information needed for financial reporting and payroll is gathered into the Delaget data warehouse and imported into the financial systems automatically, freeing the operator from manual uploads and IT issues.

“There’s a material financial benefit to operators leveraging this integrated solution,” says Jason Tober, Delaget CEO. “Clients experience a total cost savings of up to 40% with better financial transparency, and improved quality and manager productivity.”

ABOUT QUATRRO BUSINESS SUPPORT SERVICES (QBSS):

Quatrro Business Support Services is the market leader in providing cost-effective financial and accounting outsourcing solutions, technical support services and a range of affordable business support services as a “Business in a Box” solution for small and medium to enterprise sized businesses across the Auto, Restaurant, Grocery, Retail, Hospitality, Manufacturing, Healthcare, Childcare and Not-for-Profit industries. We utilize best practices to streamline labor intensive processes by standardizing, optimizing and automating those processes while also improving the business insight of our clients to make more informed and timely business decisions. Visit us at www.quatrrobss.com for more information.

ABOUT DELAGET

Delaget helps new and growth-oriented restaurant operators expand their business and improve profitability by enabling them to focus 100% on store operations. We do this by freeing them from IT and home-office tasks and equipping them with actionable business insights. Delaget’s data warehouse and suite of reporting and analytics solutions dramatically reduce the complexity of running a restaurant and support rapid growth. We were born of a multi-unit franchisee, understand the unique challenges, and know how to help restaurateurs leverage their data to run smarter, more profitable operations. Our customers include KFC, Taco Bell, Pizza Hut, Five Guys, Hard Rock Café, IHOP, Hardee’s, Sonic, Papa John’s, and more. Visit us at www.delaget.com for more information.