Division: Technology
Position: Desktop Support Engineer
Location: US

Purpose of the Job:

Provide day to day support of client desktop, laptops, printers, networks, and servers.

Key Responsibilities:

  1. Support our clients’ IT infrastructure remotely and at customer site(s).
  2. Work with vendors to resolve technical problems with desktop computing equipment and software.
  3. Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.
  4. Troubleshoot and resolve network and system issues, on-premise or remote.
  5. Positively and professionally represent the face of the company with our clients.
  6. Other duties as required.

About Quatrro Business Support Services (“Quatrro”):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and over 2,300 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.