Technology Services
Stay Ahead of the Curve, with Customizable Technology Services
Today, business is all things IT! For small businesses or large-scale entities, whether it is delivering a smooth customer experience, leveraging business intelligence to make informed decisions, managing inventory, improving employee productivity, staying compliant with industry standards, or preventing data loss, accessing best-in-class information technology is imperative. Technology is often the fiber on which organizations rely in order to run their business operations seamlessly – especially in today’s modern workplaces. Technology solutions will delight your most important stakeholders and boost your market value when done right. But get it wrong, and you risk severely damaging your brand.
QBSS is a channel-friendly business technology support company catering to information technology needs across industries. We offer the right mix of IT solutions and human expertise to maneuver your ever-changing business strategy. QBSS is a trusted partner, for whom, contributing to achieving your business goals is a top priority, with our high-quality, cost-effective, rapid deployment technology solutions. As a support company, we proactively monitor, prevent, troubleshoot, and resolve issues pertaining to network security, sensitive data, IT infrastructure, human error and cyberthreats, etc.
Quatrro’s professional and integrated technology solutions allow customers to simplify business operations quickly and efficiently. We utilize skilled and experienced resources to ensure that we are a perfect fit to address the customer’s unique technology support needs. Our full services portfolio eliminates and prevents system downtimes and data breaches to ensure maximum profitability while also driving customer satisfaction.
Our Business IT Support Services Include:- IT Solutions for Business Operations: Minimize costly IT infrastructure failures and system downtimes, while eliminating the stresses of managing an in-house IT team.
- Centralized support desk
- 24*7 remote client/employee support
- Secure self-service customer portal
- Certified engineers and dedicated technicians
- Cloud Solutions: Whether you’re looking to access data storage space or improve your team’s ability to work on the go, rely on us to integrate this reliable, secure and economical technology solution for your business.
- Scalable IT Team: Our scalable IT resources and expertise entail a full-service suite to support your business goals.
- IT Security: Implement the best-in-industry IT security services to combat cyber threats, through proactive 24*7 monitoring, patch management, firewalls across IT infrastructure, IT backups, security measures, such as audits, disaster recovery plans, and management of intrusion detection and data breaches.
- Business IT Applications: Create an ecosystem of IT solutions to boost collaboration and communications in your organization at all levels. With QBSS as your business IT support service partner, you can better leverage powerhouse IT applications from vendors like CISCO, Microsoft, and Google, among others.
- Compliance Solutions: Effectively use information technology to ensure compliance to industry regulations such as HIPAA, ISO27001, DPA and among others
Small Business IT Solutions: As a small business, you may not have a massive budget for technology solutions, but that doesn’t mean you should sacrifice your focus on enterprise-level IT solutions. We ensure you gain actionable insights to chalk out long-term strategies on how technology solutions can support your small business operations. By leveraging our IT solutions, we are equipped to help you navigate the steps required to build and create a forward-looking business plan. Contact us today to find out how we can help your business run smoothly with a full-service suite of innovative and affordable IT solutions.
Our Current Offerings
You can also establish a roadmap for your migration journey with us. Planning out your migration timeline allows your business to understand the time frame and cost this transformation requires.
Our services provide a fillip to your business goals, through network security and defining and executing customers’ cloud journey. This in turn helps you focus on your core business strategy, expedite projects and avoid costly human errors. All this along with built-in benefits such as; accelerating transformation, ensured cost effectiveness, availing expertise, and gaining service flexibility.
We provide our services for market-leading public cloud providers such as Microsoft Azure, AWS, IBM Cloud and Google. We help our customers to extract maximum benefits from:
Public Cloud
- QBSS experts understand the strength of the public cloud. It is the most recognized model of cloud computing, where cloud services are built utilizing shared resources that are pooled together and provided in a virtualized environment. These services can be accessed over a public network. By choosing us as your business’ trusted partner, you can ensure costs are optimized, as we’ll take care of fund allocation for the right public cloud services. While identifying potential inflated expenses and how to prevent such incidents as well.
Private Cloud
- The modern data center includes private cloud solutions which offers the same ability to distribute solutions while offering many of the same benefits as the public cloud. However, the private cloud offers additional control and customization which are available because of dedicated resources and delivery of a higher level of security measures and privacy through internal hosting and client-controlled firewalls. QBSS ensures monitoring your public cloud, to prevent possible downtime challenges, before they occur. We offer a robust backup and disaster recovery (DR) strategy, backed by a strong set of policies and procedures, to protect against data breaches. We offer the IT solution architecture and tech support to enable both business continuation and recovery of critical data.
Hybrid Cloud
- Hybrid cloud is a solution that combines a private cloud with one or more public cloud services, with proprietary software enabling communication between each distinct service. A hybrid cloud strategy provides businesses with greater flexibility by moving workloads between cloud solutions as needs and costs fluctuate. QBSS ensures that your security measures are all robust, and that your IT infrastructure complies with all regulatory requirements. Our flexible, full-service suite simplifies scales up or down, as per your business strategy.
QBSS provides the best-in-class cybersecurity services to support your business needs. Our cybersecurity services include:
- Advanced Endpoint Detection & Response
- Dark Web Monitoring
- Security Awareness training
- Web Gateway Security
- Multi-factor Authentication
- Password Management
- Security Assessment
- Encryption
- SIEM/Log Management
- Firewall
- Mobile Device Security
- Computer Updates
- SentinelOne Endpoint Detection and Response
- Security Operations Center (SOC)
- Email Protection and Backups for Microsoft 365
Our scalable services support the complete lifecycle of your business transformation by drawing on our experience to address your challenges. We provide a full managed IT services offering through multiple fully secured network operations center delivery (NOC) centers, staffed 24×7 with highly skilled and certified engineers. QBSS NOCs utilize industry best practices and processes which are vetted and certified for ITL, PCI, HIPPA and SOC compliance. The QBSS managed IT services platform is built upon tools that provide customers automated performance and alert notification, real-time tracking through an executive dashboard for patch management and AV updates, AD/Exchange maintenance, asset reporting and remediation. Our portfolio includes:
Support Desk Services
- Centralized Support Desk
- Certified Engineers and Dedicated Technicians
- 24/7 Remote Client/Employee Support
- Secured Self-Service Customer Portal
Network Management
- Complete Network Management for Availability, Performance and Fault Monitoring
- Centralized Switch Port and IP Address Management
- Automated Reporting and Alerting
- Firewall Security Management
Application Management
- Performance and Fault Monitoring
- Application Support Including “How-to Services “, Self-service and Advisory Support
- Automated Performance Metrics for Applications and Servers
Server and Cloud Management
- Availability, Performance and Fault Monitoring for Server Computing Infrastructure
- Automated Reporting and Alerts for Fault and Threshold Breach and Utilization
- Agent-less NMS Implementation Using SNMP and WMI
- Automated Monitoring of Critical Services, I.E., Web, FTP, DNS, DHCP Etc.
Desktop & Mobile Device Management
- Single Management Console for All Mobile Devices
- Remote and Automatic Management Capabilities
- Support Available for Desktop, Tablets, Smartphones and Apps on All Platforms Including IOS, Android, Win8 and RIM
- Automated Desktop Lifecycle Management
Security Management
- Proactive Monitoring
- Security Assessments
- Management of Intrusion Detection
- Security Audits
- Patch Management
- Pre-Sales Operations Support
- Centralized Helpdesk
- IT Infrastructure Support
- Sales Training and Knowledge Base
- Billing/Revenue Management Services
- Business in a Box – a complete package of services leveraging QBSS’s full offering from Finance & Accounting to HCM to Business Improvement Services enabling any business with all of the back-office support they need to get up and running quickly
- Device Management
- User Access and Identity Management
- Modern Workspace
- Enterprise Mobility
- Device Security (VPN, Encryption)
How Clients Get more to go on , while Focusing on Technology Expertise
See Further
- Stay updated with the latest technology
- Gain business continuity and consistent customer experiences
- Enhance employee communication and performance
- Ensure a seamless IT infrastructure workflow
- Optimize overall performance with advanced automated business processes
Scale Smarter
- Accelerate transformation with experts who get you there faster
- Enhance technical and technological capabilities, without inflating overheads or sacrificing quality
- Focus on “big-picture” initiatives and not back-office operations
Stand Stronger
- We own the resolution and ensure the challenge is resolved
- Garner actionable insights with a team of industry experts
- Leverage benefit from vertical-specific best practices, maintaining better outcomes and standards
- Ensure compliance with advanced security services standards
Third Party and Propriety Tools Enable our Technology Service Teams to Empower You
Ticketing system
Zendesk
Remote Support System
Logmein Rescue
Integrated language translation
Google Translate
Remote Monitoring and Management (RMM) tool
Connectwise Automate
Secure Contact Center Management for voice and chat
