Excellence is
People Powered

C M Sharma

Chairman and CEO

Our visionary CEO is a Chartered Accountant and BPO veteran with over 30 years of extensive experience in scaling up businesses around the world. Prior to being our path leader, CM was running a boutique financial and business advisory firm, and advising private equity firms on the business improvement and growth of their portfolio companies around the globe. Previously, CM was the Global CFO of Aegis for 11 plus years responsible for strategy, mergers and acquisitions, finance and account, tax, legal, secretarial and compliances. CM spearheaded the company’s spectacular growth story interwoven with organic and inorganic wins. From less than $70 million revenues in 2005, Aegis became a successful US$ 1 billion company with about 55,000 people across 13 countries in about six years.

CM was also instrumental in completing more than 15 successful acquisitions in a short span of 5 years. With solid experience in scaling up businesses, turning around companies, increasing margins and re-engineering costs, he has been the recipient of several prestigious awards. Some of them include – CFO of the Year for excellence in Merger and Acquisition by IMA India, CFO of the Year and CA Global Business Achiever by The Institute of Chartered Accountants of India. A strong leader and thoughtful mentor, he believes in self-motivation and articulate perspectives.

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Mandeep Singh

Chief Operating Officer

Mandeep is a qualified Chartered Accountant and Cost Accountant by profession, and also briefly studied Law at Delhi University. He is a certified six sigma Green Belt and has mentored multiple Black Belt Projects.

Mandeep brings over 28 years of extensive experience leading the shared services BPO functions of multi-billion dollar global organizations across various industries in a senior leadership role. Additionally, he has also helped build organizations from the start-up phase. He has spent the majority of his career building the shared services and transforming the technology and processes of leading organizations such as GE Capital International Services (GECIS) later renamed to Genpact, Eaton Corporation, Essar Corporation (Aegis), Lafarge Holcim Corporation, and Metro Cash and Carry Germany. In his last engagement with Absotherm Group he has driven the group business strategy to expand business in India and globally.

Beyond his experience in the field, Mandeep is also effective at persuading and influencing high-ranking individuals. His opinions are highly valued across the world. He has contributed significantly to changing an organization’s behavior to focus more on customer centricity and adding value to customers through continuous process improvements.

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David Ford

SVP – Global Human Resources

David leads the global HR department for us and is responsible for the strategy and integration of all HR related activities for this division. With over 30 years of expansive experience, he is a sure bet of skill in every aspect of HR. He is actively involved in positioning the human resources department as a strategic and creative business partner for the entire organization so as to enhance the overall performance of the company. He previously worked as the Sales and Human Resources Manager at national recruitment firms, namely, Dunhill Systems and Aerotek. A people champion, he addresses the business with a holistic and comprehensive approach.

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Dilowe Barker

EVP – Sales, Technology Services

Dilowe Barker is a seasoned business and sales veteran with extensive experience partnering with Channel and SMB to Enterprise clients. With advanced analytical skills, he is responsible for business strategy, business development and overall product for technical service offerings. He has consistently developed and scaled new innovations for digital transformation and market growth. He also has a proven ability to lead cross-functional teams to develop and launch new and innovative products and services. Previously, Dilowe led multiple start-ups to 5 and 10 year successes.

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Christopher Egger

SVP – NFP Strategy, Growth and Engagement

Christopher Egger is an accomplished business executive and DEI advocate in the business process outsourcing industry. His career focuses on nonprofit operations, technology, human resources, and financial management with extensive experience developing long-term financial health and compliance for numerous organizations.

Currently, Mr. Egger serves as Senior Vice President of Strategy, Engagement, and Growth at Quatrro Business Support Services where he leads business development and strategy and delivery design, serving multiple nonprofit organizations in cumulative revenues exceeding $450M.

Prior to its acquisition by Quatrro Business Support Services, Christopher served as President and CEO of EAB Solutions, an LGBT Certified Enterprise delivering back-office services to nonprofits in greater Chicagoland.

Outside of the office, he volunteers as a mentor at YNPN Chicago’s Leadership Institute Program and serves as Treasurer of Forward Momentum Chicago – a local youth, dance education organization and Treasurer of the LGBT Chamber of Commerce Illinois – a statewide, economic advocacy organization.

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Yogesh Kothari

EVP – Finance

A Chartered Accountant and certified Six Sigma Black Belt, Yogesh comes with 20+ years of experience in the nuances of accounting – financial process and business analytics, process transition and stabilization. He has diverse experience across all facets of finance covering accounting, strategic planning, financial analysis and reporting, cost management and pricing, audits and internal controls. He also has a rich experience in setting up the shared service center and managing transitioning of processes from various geographies to our shared services center. Accurate and with a great attention to detail, he previously worked with Citi Bank N.A in Treasury back office.

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Robin Hau

SVP - Managed IT Services

As founder of USWired, an IT services provider and wholly-owned subsidiary of Quatrro Business Support Services, Robin has been responsible for the overall strategy and vision for USWired, with over 20 years of experience building and providing technology products and services. Under Robin’s leadership, USWired was named multiple times to the Inc. 5000 list as one of America’s fastest-growing private companies as well as the CRN MSP 500 and MSP 501 lists as one of the most elite managed service providers worldwide, along with many other industry accolades. Earlier in his career, Robin held a number of senior product management roles at Borland, Claris, and Adobe, where he was responsible for product, sales, and marketing strategies for a number of successful multi-million dollar product lines.

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Manoj Pandey

SVP – Technology Services Operations

With an overall professional experience of 34 years and with 18 years of it in the IT/ITES domain, Manoj is a treasure trove of proven expertise. He has worked with leaders such as Wipro and Mphasis (an HP company), managing diverse teams and processes. He plays a pivotal role in the company with key strengths spanning across business process outsourcing, transitions, process and SLA management, maximizing performance, productivity and quality, client retention and relationship, business process improvement, financial management (strengthening bottom-lines). He has a natural talent to understand the nuances of technologies while also driving the best out of the people he works with.

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Kristen Flasch

VP – Marketing and Sales Support

A strategic thinker and dynamic communicator with a process mind-set, Kristen has over 20 years of experience in impacting effectiveness. She is responsible for supporting the organization from demand generation and lead generation through the entire sales lifecycle. Having been with us for over 16 years she has also donned many hats during her tenure here including Business Analyst, IT Application Specialist and Project Manager, Corporate Project Manager and Head of US Operations. She previously worked at Accenture where she specialized in process workflow and documentation and insurance risk management profiles. Flexible yet firm, she is a team motivator and self-starter. Her most recent external accomplishment is the attainment of a certificate in Digital Marketing Strategies from Kellogg Executive Education.

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Cynthia Gomez

SVP – Enterprise and Automotive Accounting

A strategic leader, she has over 20 years of experience in financial roles ranging from traditional finance and accounting to implementing SME on ERP and PMO implementations. She began her career on process re-engineering and system standardization project and now her cumulative experience spans multiple industries: Automotive, Hospitality, Retail, Distribution, BPO, Banking, Technology and Telecom. Customer focused and a strong communicator, she has the ability to clearly visualize, plan and execute an organization’s vision through all levels of functional areas.

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Lisa Sharp

SVP – Retail Accounting

With over 25 years of experience in the Retail/Restaurant industry, Lisa still enjoys staying abreast of any changes and opportunities impacting the industry so our clients don’t have to. Professionally, she thrives on the challenge of identifying and solving problems, consulting on accounting for retail and restaurant operators, and listening to the concerns of business operators. Her ability to communicate effectively, and her demonstrated ability to drive and deliver results in dynamic environments makes her a value-add team player.

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Effie Panos

VP – NFP Accounting

Effie is an accomplished leader and business operations specialist with a strong portfolio of contributions over 20 years to organizational improvement, profitability and efficiency through well-orchestrated enhancements of internal processes, procedures and applications. A proven self-starter and team player, she brings a blend of management and extensive accounting experience, with an outstanding record of expanding responsibility and achievement. A motivated problem solver, she utilizes intuitive and analytical strategies to outperform for our clients.

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Sue Braley

CHRO – HR Client Services

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