Managed IT Services

Stay Ahead of the Curve, with our Competent and Customizable Managed IT Support Services

As a growing business, the organization may not have the budget to invest in technology, or the required talent pool to access best-in-class IT services. You can, however, still avail of enterprise-level IT solutions. And even if you do have the resources to build a substantial in-house IT department, you will most certainly hit a point where the economies of scale do not justify the burgeoning technology costs.

So, what’s the best tech-growth strategy?

In both cases, the solution is managed IT services! In a dynamic business environment, partnering with a managed service provider (MSP) gives you the freedom to develop your company’s IT capability with minimal deployment of resources. Managed services cover routine IT tasks such as monitoring and maintenance of equipment, data storage, network management, and remote monitoring/ troubleshooting. Today, managed services are focused more on proactive IT services such as software upgrades, security software updates, firewalls, patch testing, endpoint protection, email filtering, and avoiding network downtime issues.

Partnering with a managed service provider will significantly boost:

  • Employee Productivity
  • IT Security
  • Business Continuity
  • Disaster Recovery
  • Compliance

The trick, as always, is to find a managed service partner who understands your business, has expertise in the latest automation tools, and can drive the ‘big-picture’ in your technology initiatives. QBSS is a strategic managed service partner catering to technology needs across industries. We offer the right mix of managed services and human expertise to help you maneuver the ever-changing business landscape.

Our managed service offerings include:

  • Multiple fully secured network operations centers (NOC) staffed 24×7 with highly skilled and certified engineers
  • Industry best practices and processes that are ITL, PCI, HIPPA, and SOC compliance certified
  • Enhanced IT reporting, including automated performance and alert notifications
  • Real-time tracking through an executive dashboard for patch management and AV updates
  • AD/Exchange maintenance
  • Asset reporting and remediation
  • Scalability to support future business growth

We can support your business with a global network of experienced teams, competencies, and assets by providing simpler, faster, safer, and more cost-effective IT solutions. Let’s talk.

Frequently Asked Questions

What are Managed IT Services?
Managed IT services encompass tasks handled by a third party, generally in a hybrid-remote model, ranging from a specific on-demand response or projects to 24/7/365 technical support helpdesk. Managed IT services are often leveraged to reduce the in-house teams’ workload or fill gaps in existing IT roles and skillsets. A typical managed iT services supplier is called a managed service provider (MSP), and services may include:
  • Remote monitoring and management of hardware and infrastructure
  • Cybersecurity services, including remote monitoring, penetration testing, etc.
  • Configuration, migration, monitoring, and management of cloud services
A typical business model for managed IT services is a break/fix approach, which entails the MSP providing reactive service on-demand in response to a reported issue or problem. Conversely, a proactive approach to managed IT services involving active ongoing maintenance and management of IT infrastructure (including patch management and predictive maintenance) can often be more cost effective in the long run. Additionally, cloud-based managed services range from applications delivered “as a service” (Software as a Service, or SaaS) to platforms and infrastructure as a service (IaaS and PaaS)
How are Managed IT Services Priced?

Break-fix IT services are generally offered at an agreed per ticket rate, or as tiered bundles of tickets at an agreed rate. Many businesses find that this option is not very cost-effective because it can be hard to predict their costs from month to month if they regularly have a large volume of reported issues or updates that need to be done.

Proactive managed IT services are generally priced either as a flat per FTE or per user rate per month. This pricing approach helps organizations to better control their costs and also often comes with an agreed service level agreement (SLA) for response times which leads to higher user satisfaction levels.

Why Invest in Managed IT Services?

Investing in managed IT services enables an organization to address multiple business needs, such as:

Cost Control:

Proactive managed IT services often help ease budgeting concerns for an organization because they ensure steady monthly payments for an ongoing level of expected service to the. Additionally, proactive managed IT services can save costs by catching things before they become a major problem resulting in losses or large expenses.. On the HR side of things, investing in managed IT services can save a lot of cost from recruiting, hiring, training, and retaining top IT talent in-house.

Assured Reliability:

Managed service providers ensure 24/7 network monitoring and availability, as specified in the service level agreement. These service providers are typically focused on providing optimal technical support, in comparison to in-house teams, who often have to split their time and focus between helpdesk support and strategic business initiative implementation.

Enhanced Efficiency:

Outsourcing IT services to managed service providers ensure in-house teams are able to address the strategic business initiatives needed or help the organization move to the next level of their core business. These providers also provide recommendations to enable the organization to optimize infrastructure performance thereby adding efficiency to the business infrastructure.

What does Quatrro’s Managed IT Services Portfolio Include?
Quatrro is a channel-friendly, strategic managed service provider (MSP) offering technical support across multiple industries. The company offers the right mix of managed services and expertise at cost-effective prices to enable customers to meet their business needs and objectives simultaneously. Quatrro’s managed IT service offerings include:
  • Support Desk Services
  • Network Management
  • Application Management
  • Server and Cloud Management
  • Desktop & Mobile Device Management
  • Security Management
Why Partner with Quatrro for Your Managed IT Services?
Quatrro is a channel-friendly MSP who takes the time to understand the customer’s business needs and focuses on the big picture of your IT services and ensure that we own the resolution for you. This means that we don’t walk away from something until it is completely resolved – even if we have to escalate that issue to an OEM. Partnering with Quatrro for managed services ensures you are able to develop your IT capabilities with minimal deployment of internal resources. Quatrro supports yourbusiness with an experienced team, competencies and assets, by providing simple, faster, safer and more cost-effective IT solutions.