Managed IT Services
Stay Ahead of the Curve, with our Customizable Managed IT Support Services
As a growing business, the organization may not have the budget to invest in technology, or the required talent pool to access best-in-class information technology (IT) services. The organization can, however, still avail of enterprise-level technology solutions. And, even if the organization does have the resources to build a substantial in-house IT team, it is more than likely that it will hit a point where the economies of scale do not justify the burgeoning technology costs.
In this case, therefore, a viable strategy is opting for managed IT services. In a dynamic business environment, partnering with a managed service provider (MSP) enables the organization to develop its IT capabilities, with minimal resource deployment. Managed IT services enables an organization to continue to focus on its core competencies, while a managed services vendor streamlines day-to-day tasks of more time consuming and complex projects.
Typically, managed services cover routine IT tasks such as network monitoring and maintenance of equipment, technical support, data storage, network management, and remote monitoring, support and troubleshooting. Today, managed services are focused more on proactive IT services such as software upgrades, security software updates, firewalls, penetration testing, endpoint protection, email filtering, and avoiding network downtime issues.
Finding an appropriate managed services provider for your business is a tricky process, entailing questions such as:
QBSS is a strategic managed service partner catering to technology needs across industries. We offer the right mix of managed services and human expertise to help you maneuver the ever-changing business landscape. Our scalable services support the complete lifecycle of your business functions, by drawing on our experience to address your challenges.
What We Do:
How businesses can Get More to Go On:
Frequently Asked Questions
Break-fix IT services are generally offered at an agreed per ticket rate, or as tiered bundles of tickets at an agreed rate. Many businesses find that this option is not very cost-effective because it can be hard to predict their costs from month to month if they regularly have a large volume of reported issues or updates that need to be done.
Proactive managed IT services are generally priced either as a flat per FTE or per user rate per month. This pricing approach helps organizations to better control their costs and also often comes with an agreed service level agreement (SLA) for response times which leads to higher user satisfaction levels.
Investing in managed IT services enables an organization to address multiple business needs, such as:Cost Control:
Proactive managed IT services often help ease budgeting concerns for an organization because they ensure steady monthly payments for an ongoing level of expected service to the. Additionally, proactive managed IT services can save costs by catching things before they become a major problem resulting in losses or large expenses. On the HR side of things, investing in managed IT services can save a lot of cost from recruiting, hiring, training, and retaining top IT talent in-house.Assured Reliability:
Managed service providers ensure 24/7 network monitoring and availability, as specified in the service level agreement. These service providers are typically focused on providing optimal technical support, in comparison to in-house teams, who often have to split their time and focus between helpdesk support and strategic business initiative implementation.Enhanced Efficiency:
Outsourcing IT services to managed service providers ensures in-house teams are able to address the strategic business initiatives needed or help the organization move to the next level of their core business. These providers also provide recommendations to enable the organization to optimize infrastructure performance thereby adding efficiency to the business infrastructure.Reduced Network Downtime
Managed services providers adopt a proactive approach to network maintenance. By using remote monitoring and management, the service provider is able to identify, diagnose, and troubleshoot potential issues before they become major challenges.Assured Business Continuity
Managed services providers typically create an efficient disaster recovery plan that ensures immediate system and restoration, in case of an unforeseen emergency.Assured Operational Maturity
A managed services provider offers optimal technical support to ensure the organization’s business needs are met. This typically entails a managed platform that supports cybersecurity services, support services and safety policies.Support for Future Business Functions Roadmaps
Partnering with a managed services provider ensures the organization is able to scale up or down, depending on their likely future requirements.Predictable and Scalable Spending (OPEX)
Investing in IT systems and infrastructure can be very expensive. When investing in IT, predicting operating expenses can be difficult. With managed IT services, these expenses are consolidated into a single, fixed set of OPEX costs. Since managed service providers typically function with monthly fixed rates, hardware breakdowns, maintenance, and repairs are calculated into the organization’s operational budget itself.
Quatrro is a channel-friendly, strategic managed service provider (MSP) offering technical support across multiple industries. The company offers the right mix of managed services and expertise at cost-effective prices to enable customers to meet their business needs and objectives simultaneously. Our managed services portfolio includes:Help Desk Network
Network Management for Availability, Performance and Fault Monitoring
Automated Reporting and Alerting
Centralized Switch Port and IP Address Management
Firewall Managed Security ServicesApplication
Automated Performance Metrics for Applications and Servers
Performance and Fault Monitoring
Application SupportServer and Cloud
Agentless Network Managed Services Implementation via SNMP and WMI
Availability, Performance and Fault Monitoring for Server Cloud Computing Infrastructure Automated Reporting and Alerts for Fault and Threshold Breach and Utilization
Automated Monitoring of Critical ServicesDesktop and Mobile
Support Available for Desktop, Tablets, Smartphones and Apps on All Platforms Including IOS, Android, Win8 and RIM
Single Management Console for all Mobile Devices
Remote Support and Automatic Management Capabilities
Automated Desktop Lifecycle ManagementSecurity Services
Management of Intrusion Detection
Proactive Network Monitoring
Security Services Assessment
Security Services Audits